How do I register for Vantage training?
Vantage Training Registration Changes:
There is a new system in place for registering for Vantage training classes. Anyone attending training must follow the process below to register. Please feel free to contact me should you have any questions on the following process.
1. A dealer interested in attending a class must log in to the Dealer Web site. They need to log in with their personal username, not their dealer login. If they use the dealer login they will not be able to register for training.
If they need a personal username:
a. Have them log in to the Dealer account.
b. Go to the Resources & Tools Menu and select User Management.
c. Under User Management click on Create Account for the individual/student who wants to attend the training. *Note: Each person attending the training must register, even if there are multiple attendees from the same company.
d. After the account is created it may take up to 24 hours for the account to get authorized. The student can then access the Web site and continue with the next step to register.
If they need a personal username and are a new dealer:
a. Have them go to the Vantage Professional support home page.
b. Choose “Request a login.”
c. After they fill out the login request it may take up to 24 hours for the account to get authorized.
2. Once they are logged into the Web site with their personal login, they can go to the training menu and select the class schedule.
3. Once they find the class they want to take they will click on the link to register. *Note: This link only appears if they are logged in.
4. When they click on the class link they will then fill out their information to submit a request for a seat in that training class.
5. They will then receive an e-mail letting them know they need to be approved to attend the class.
6. Once they are approved to take the course, the student will be sent information on paying for the course through our PayPal program on our Web site.
7. Once they register and pay for the class they will receive a confirmation e-mail with the details on the class they attended.
8. If they want to attend another training class, they need to register for that class at well. You must register for each individual class you want to attend. Follow the same steps listed above to secure a spot in the follow-up course.
If there are any other questions for registration of the Vantage training classes, please contact Neely Zanussi at neely.zanussi@legrand.us or at 717-546-5464.
Why is there a new Vantage Professional Support Site?
Vantage is committed to bringing you all of the resources you need to specify, design, install and market our systems. The new Professional Support Site is an example of many updates you will see in the coming year to the tools we provide.
How do I use the new Professional Support Site?
We've designed the new Professional Support Site to be your first choice resource for all things related to Vantage. The new site allows you to view, customize and order products directly from Vantage.
The site also gives you access to Marketing Literature, Product Cutsheets, Installation Guides, CAD Drawings, Training Information and many Support tools.
To get the most out of the Vantage Professional Support Site, we recommend that you register for a username and password. This will allow you to easily see information that is relevant to your company type and specifically designed for you.
How do I place an order using the new Vantage Professional Support Site?
Only Authorized Vantage Dealers who are signed in may place product orders on the Vantage Professional Support Site.
To place an order simply navigate to the appropriate product using the 'Product' option. Enter the quantity of product and select 'Add to Cart'. For products that include customizations such as colored faceplates or button styles, please make those selections before pressing 'Add to Cart'.
Once all desired products have been added to your cart, select the 'Cart' option from the top, right-hand options. Confirm the correct products are in your cart and select the 'Begin Checkout' button.
Review your billing and shipping information, enter your job name, customer service representative and payment method and hit 'Review Order'.
Confirm all information on the review order screen and select the 'Place Order' button.
What is the User Management option under Resources & Tools?
The User Management option allows you to update your information including name, phone number, email and company. This option allows you to retain your Vantage Professional Support Site login information even if you move to another company!
I've received an email stating that I am the Company Admin, what does this mean?
The Vantage Professional Support Site includes special features for Company Admins. These admins are able to create new support site users within their company and to remove those users who are no longer employeed. Company Admins also determine who in the company is able to place a Vantage Product Order.
I've completed the 'Request Login' form, but have not received a user id or password, why?
Because of the detailed amount of information available on the new Vantage Professional Support Site we want to make sure that all users have access to the appropriate level of information. Our Customer Service Representatives review the login request forms on a daily basis and work hard to get back to you within 24 business hours.
Please don't hesitate to contact us at (801) 229-2800 if you require immediate assistance.